Delivery

Delivery timing:

The following relates to our delivery policy of online orders: Our delivery partner is DPD
Please note your product(s) will be shipped to you directly by the individual boutique(s), therefore shipping times can vary and your order may arrive in multiple packages. However, the ShopAtAnna delivery promise means that you’ll only pay one simple delivery fee, no matter how many boutiques the multiple order derives from. We aim to deliver to most European countries within 3-5 days, subject to exact location.

Tracking your delivery:

You will be sent tracking information via email from DPD once your order has been dispatched. You will also receive a SMS alert one hour before the actual delivery (usually by 12 noon.) This information also includes information on missed deliveries and changing delivery instructions.

Note:

During our busy sale period delivery may take a little longer than usual.
Weekends and bank holidays are not classed as working days, this also applies to International locations.
Some items may require a higher shipping charge usually be exception only and in this instance we will notify you by email.
All deliveries require a signature upon receipt.
Any duty or taxes incurred in the country of destination are the sole responsibility of the customer.

UK MAINLAND

For orders placed before 12 noon on a working day, we aim to dispatch within 24 hours and deliver within no more than 2-3 working days and usually next day. There is a standard mainland UK delivery cost.

NORTHERN ISLAND/CHANNEL ISLANDS:

For orders placed before 12 noon on a working day, we aim to dispatch within 24 hours and deliver within no more than 2-3 working days

EUROPE:

For orders placed before 12 noon on a working day, we aim to dispatch within 24 hours and deliver within between 3 and 5 working days. Delivery costs will vary according to country of receipt.

INTERNATIONAL:

For orders placed before 12 noon on a working day, we aim to dispatch within 24 hours and deliver within between 2-7 working days. Delivery costs will vary according to country of receipt.